Our customer service team is fundamental to the success of our business. Via phone, email, and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality-focused process and constantly work to improve and create a better customer experience across all the BESTSELLER E-Commerce brands and many more.

As a Customer Operations Agent, you will be part of an energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive first-class 
treatment.

Overview of Responsibilities:

• Communicate via different channels (chat, WhatsApp, e-mail, phone and through partners)
• Investigate inquiries using internal and external stakeholders and systems
• Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
• Be able to process orders through various systems
• Make claims
• Process refunds
• Identify fraudulent behaviour
• Attend meetings and trainings to ensure knowledge is up-to-date
• Translate text for customer contacts on an ad-hoc basis
• Be a team player and assist colleagues when needed
• Raise any areas of improvement with your Customer Operations Senior

Skills/Experience:

• Fluent in English and Norwegian are mandatory as well as any other Nordic language being a big plus (required Customer Operations language)
• Excellent communication and interpersonal skills
• Interest in fashion and you are preferably an avid online shopper

Your profile:
At BESTSELLER E-commerce people are the key and it is crucial that you thrive in our dynamic and international environment. As we emphasize on great teamwork, the right candidate will be loyal, helpful and enjoy being part of a strong and fun team where we are always ready to make an extra effort when needed. You have an optimistic mindset and manage to keep up the good spirit in a busy and sometimes unpredictable work environment and you are available for part or full-time.

This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.