At BESTSELLER, we don’t just serve customers, we build lasting relationships. And that starts with people like you.

We’re looking for a Customer Service Supervisor who’s passionate about empowering teams, improving experiences, and creating an environment where people love what they do and customers feel it. If you’re a natural coach, a strong communicator, and someone who thrives in a fast-paced, international setting, this could be your next move.

WHAT'S THIS JOB ABOU?

You’ll help lead part of our Customer Operations team. A dynamic, multicultural crew supporting our fashion brands across 15 countries and in 10+ languages. As a supervisor, you’ll own both the people side and the performance side: mentoring your team, streamlining operations, and making sure we’re always raising the bar for customer experience

WHAT YOU'LL BE DOING

Lead and grow a high-performing team

• Coach, guide, and develop your team members
• Set clear goals and help people reach their potential
• Support recruitment and onboarding of new joiners
• Step in with empathy and clarity when challenges arise

Drive day-to-day operations

• Monitor KPIs, response times, and team performance
• Handle escalations and partner with other departments for fast resolutions
• Deliver insights through reports and dashboards
• Spot process gaps and lead improvements

Shape a culture of trust and ownership

• Be a culture carrier—set the tone for energy, accountability, and collaboration
• Build relationships across the business
• Create an environment where feedback flows both ways
• Bring clarity, alignment, and positivity, even in busy moments

WHAT YOU BRING

We’re looking for someone who leads with confidence, care, and curiosity. You know how to motivate others, navigate ambiguity, and get results, not by micromanaging, but by building trust and setting clear direction.

You’ll do great here if you have:

• 1–2+ years of experience in a similar customer service leadership role
• Proven track record of coaching and leading a team (e-commerce is a plus!)
• Strong communication and problem-solving skills
• A collaborative mindset and a passion for people
• A natural ability to switch between people focus and performance focus
• A hands-on, “let’s figure it out” attitude, you don’t wait for perfect, you help make it happen

WHY JOIN US?

At BESTSELLER, we own our journey, and we want you to own yours too. Here, you’ll find a supportive team, space to grow, and leaders who trust you to do great work. You’ll shape how we connect with customers, and the impact you make will be real.

Here’s what’s in it for you:

• A full-time contract (37h/week)
• Hybrid working model (at least 2 office days) in our Amsterdam OFFICE
• 27 holidays + option to buy 5 more
• Daily healthy lunch at the office
• Access to OpenUp for your well-being and your family
• €150 monthly allowance or access to collective health insurance
• 50% Discount across all BESTSELLER brands
• Sports membership tax benefit
• Autonomy, flexibility, and a genuinely supportive team

READY TO LEAD WITH US?

We’re a fashion company, but we’re also a people company. If you’re ready to bring your energy, curiosity, and leadership to a team that’s shaping the future of customer experience, we’d love to hear from you.

We are BESTSELLER. And together, we OWN IT.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 25,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.