At BESTSELLER e-Commerce, our Customer Service team is at the heart of our customer success. Across phone, email, and chat, they serve customers globally in more than 10 languages and operate as a multibrand organization, ensuring every interaction reflects our commitment to quality, care, and continuous improvement. 

We are now looking for a Customer Service Supervisor to help lead part of our dynamic and international team. You will play a key role in empowering our team members, driving operational excellence, and fostering a culture where people love what they do and where customers feel it. 

WHAT'S THIS JOB ABOUT?

You’ll help lead part of our Customer Operations team. A dynamic, multicultural crew supporting our fashion brands across 15 countries and in 10+ languages. As a supervisor, you’ll own both the people side and the performance side: mentoring your team, streamlining operations, and making sure we’re always raising the bar for customer experience

WHAT YOU'LL BE DOING

Lead & grow a high-performing team

• Manage day-to-day performance and ensure individual and team goals are met

• Mentor and coach team members to help them grow and perform at their best

• Support recruitment and onboarding of new team members, ensuring a warm and engaging introduction to BESTSELLER

• Act proactively when challenges arise, and secure the performance and well-being of the teams 

Drive day-to-day operations

• Oversee daily operations to ensure smooth workflow and achievement of SLAs, response, and resolution targets

• Provide analytical insights through reports to track progress and identify opportunities for improvement

• Manage, collaborate closely and communicate escalations to relevant stakeholders, to secure fast and right resolutions for our customers and brands

• Optimize processes and identify gaps to enhance customer experience 

Shape a culture of trust & ownership

• Be a culture carrier. Set the tone for energy, accountability, and collaboration
• Build relationships across the business
• Contribute to an environment where people enjoy what they do with clear expectations, honest feedback, and mutual respect
• Bring clarity, alignment, and positivity, even in busy moments

WHAT YOU BRING

You’re a confident and compassionate leader who thrives on helping others succeed. You understand that great customer experiences start with engaged and empowered teams and you know that strong leadership drives strong results. 

You have a passion for building high-performing teams where clear expectations, accountability, and recognition go hand in hand. You believe in a feedback-driven culture, one where open, honest conversation helps people grow, improve, and reach their potential. You set the bar high, lead by example, and inspire others to do the same. 

You’ll do great here if you have:

• 4 – 5 years of experience in a similar customer service leadership role
• Proven track record of coaching and leading a team (e-commerce is a plus!)
• A strong sense of responsibility, ownership, and an ability to deliver through others
• Excellent communication and problem-solving skills. You’re proactive and solution-oriented
• The ability to balance people's focus with operational performance
• A collaborative mindset and a genuine passion for motivating others 

WHY JOIN US?

At BESTSELLER, we own our journey, and we want you to own yours too. Here, you’ll find a supportive team, space to grow, and leaders who trust you to do great work. You’ll shape how we connect with customers, and the impact you make will be real.

Here’s what’s in it for you:

• Full-time contract (37h/week)
• 27 holidays + option to buy 5 more
• Daily healthy lunch at the office (monthly deduction)
• Access to OpenUp for your well-being for you and your family
• €150 monthly allowance or access to collective health insurance
• 50% Discount across all BESTSELLER brands
• Sports membership tax benefit
• Travel reimbursement
• Autonomy, flexibility, and a genuinely supportive team

READY TO LEAD WITH US?

We’re a fashion company, but we’re also a people company. If you’re ready to bring your energy, curiosity, and leadership to a team that’s shaping the future of customer experience, we’d love to hear from you.

We are BESTSELLER. And together, we OWN IT.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 25,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.