At BESTSELLER, we believe every interaction matters—and every team member has the power to shape the customer experience.

We’re looking for a Dutch-speaking Customer Operations Agent to join our warm and international team in Amsterdam. If you're naturally helpful, thrive in a fast-moving environment, and enjoy solving problems that make people smile, this might be your next move.

What’s the role?
As a Customer Operations Agent, you’ll be one of the key voices behind our brands—helping customers across Europe navigate their online shopping experience with ease, care, and confidence.

Whether you're chatting on WhatsApp, following up via email, or solving an issue over the phone, you’ll be empowered to own every interaction and turn it into something exceptional.

What you’ll do

• Help customers via chat, email, WhatsApp, phone, and partner channels
• Resolve inquiries by working with internal tools, teams, and systems
• Handle orders, claims, refunds, and fraud detection
• Maintain and apply support macros and scripts in Dutch and English
• Participate in training sessions and team meetings
• Spot areas of improvement and flag them to your Customer Operations Senior
• Translate content when needed and support colleagues as a team player

What helps you shine in this role

• You speak Dutch and English fluently—other languages are a bonus
• You’re confident communicating with people from all walks of life
• You have an interest in fashion—and you’ve probably shopped online more than once 😉
• Experience in customer service, retail, or hospitality is a big plus
• You’re calm under pressure and thrive in a collaborative, ever-changing environment
• You’re helpful by nature, curious, and ready to jump in where needed

Your team

You’ll join a tight-knit, international Customer Operations team supporting more than 15 fashion brands in 10+ languages. We work hard, cheer each other on, and share the wins.

We're based in Amsterdam, but our impact stretches across 15 countries—and counting.

What we’ll bring to you

We want you to grow, thrive, and own your journey with us. Here’s what’s in it for you:

• Freedom to shape your role and how you work
• 37-hour work week
• A hybrid working model (at least 2 office days)
• 27 holidays, possibility to buy 5 optional extra days + flexible bank holidays
• Healthy daily lunch at the office
• 50% Discount across all BESTSELLER brands
• OpenUp for your wellbeing with psychologists, lifestyle and career coaching
• Fit for less tax benefit
• Health insurance allowance of 150€ per month, or be part of the collective health insuranc
• Work from Home gross allowance of 25€ per month
• Room to grow—professionally and personally

Why BESTSELLER?

We’re a company where fashion meets technology—and where people always come first. We believe in freedom with responsibility, and we trust you to make decisions, take initiative, and grow at your own pace. Whether you want to go deep in your role or explore new directions, you’ll have the support and tools to do it.

We are BESTSELLER. And together, we own it.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.