At BESTSELLER, we believe that every customer touchpoint is a chance to make a lasting impression. That’s why our Customer Operations team plays such a vital role in shaping the experience behind our world-class fashion brands.

Right now, we’re looking for a Swedish-speaking Customer Operations Agent to join our international team in Amsterdam. If you care about people, love solving problems, and want to work somewhere where your ideas count—this could be the place for you.

What’s the role about?
As part of our Customer Operations team, you’ll be one of the voices behind our brands, helping customers across Europe and beyond, making sure they always feel seen, heard, and supported.

We’re not into copy-paste answers. We want to deliver support that feels human, helpful, and thoughtful—whether that’s via chat, email, WhatsApp, or phone. You’ll work closely with colleagues across the business to answer questions, fix problems, and make sure our customers leave every interaction with a smile.

What you’ll be doing

• Assist customers via chat, WhatsApp, email, phone, and through partner channels
• Handle everything from order processing and refunds to fraud detection and claims
• Use internal tools and systems to find fast, accurate solutions
• Stay up to date on macros, scripts, and support content
• Translate messages as needed (Swedish↔ English)
• Spot patterns or issues and flag improvements to your Supervisor
• Join meetings and trainings to stay sharp and informed
• Collaborate with your teammates to deliver amazing service together

What you bring to the team

We’re looking for someone who loves working with people and doesn’t settle for “just okay.” You’re quick on your feet, naturally curious, and happy to step in to help—even when it’s not “your ticket.”

Here’s what helps

• You speak Swedish and English fluently—any extra languages are a bonus
• You have great communication skills, both written and verbal
• You’re an avid online shopper and you get what makes a great eCommerce experience
• Previous experience in Customer Support, hospitality, or retail? Big plus!
• You’re calm under pressure and thrive in a busy environment
• You’re naturally empathetic, organized, and a real team player

Your team
We’re a friendly, international group, supporting customers in over 10 languages. We care deeply about each other and the people we serve. We work hard, laugh a lot, and cheer each other on—especially when things get busy.

Together, we strive to take the customer experience to the next level, and we do it with heart, energy, and pride.

What you get from us

At BESTSELLER, you’ll find more than just a job—you’ll find space to grow, a team that supports you, and a company that trusts you to own your role.

• A full-time contract (37 hours/week)
• A flexible hybrid work setup in Amsterdam
• A daily healthy lunch at the office & snaks
• 27 days of holiday, with the option to buy 5 extra days
• €150 monthly allowance or access to collective health insurance
• OpenUp for your wellbeing with psychologists, career coaching, and lifestyle experts for free for you and your family
• Fit for less benefit
• 50% discount on all BESTSELLER brand
• Transport reimbursement
• A culture of trust, feedback, and growth

Why BESTSELLER?

Because we do things differently. We’re fast-paced but people-first. Global, yet personal. And when we say we care about our people, we mean it. You’ll get the support, trust, and tools to own your development, contribute to a bigger purpose, and help build a stronger BESTSELLER every day.

We are BESTSELLER. And together, we own it.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.