At BESTSELLER, tech isn’t just about systems; it’s about people. When things run smoothly, our teams can focus on what they do best. And that’s where you come in.

We’re looking for a Tech Support colleague who enjoys solving problems, helping others, and making everyday tech just work. If you like variety, take ownership, and get energy from helping people move forward, this could be your next step.

What’s the role about?

You’ll be the first point of contact for tech support across our Amsterdam office, helping colleagues both onsite and remotely. From quick fixes to more complex issues, you’ll play a key role in keeping our teams connected, productive, and supported.

You’ll be part of our Office team. A hands-on, friendly group focused on creating a smooth and positive experience for everyone at BESTSELLER.

What you’ll be working on

Support people, not just systems

• Provide first-line support via ServiceNow, chat, phone, and in person
• Troubleshoot hardware, software, and account issues across Windows, macOS, and Microsoft 365
• Help colleagues with everything from access issues to setup questions

Keep things running smoothly

• Set up laptops, meeting rooms, and equipment for new joiners
• Manage IT equipment and keep track of inventory
• Support office setups and events when needed

Own the ticket flow

• Prioritise and manage incoming requests
• Keep communication clear, simple, and friendly
• Follow through until issues are fully resolved

Improve how we work

• Spot recurring issues and suggest smarter ways to solve them
• Contribute to documentation and knowledge sharing
• Help us build a more consistent, scalable support setup

What you bring

You don’t need to know everything, but you do need curiosity, structure, and the drive to help people.

• Have experience in IT support or Service Desk roles
• Are comfortable with Microsoft 365, Windows, macOS, and basic networking
• Have worked with tools like ServiceNow, Intune, Entra ID, or Active Directory
• Can explain technical things in a simple, human way
• Stay calm, organised, and solution-focused even when things get busy
• Take ownership and look for ways to improve how things are done
• You can work onsite 2 days per week in our Amsterdam office

Your team

You’ll join a supportive, down-to-earth team that values collaboration, ownership, and good energy. We help each other out, share knowledge, and keep things moving together.

Our standard benefits package

• 150€ monthly allowance or access to our collective health insurance
• 50% discount on our brands
• Travel allowance reimbursement
• Work from home allowance of 25€ per month
• OpenUp for your wellbeing with psychologists, career coaching, and lifestyle experts for you and your family
• Fit for less (tax benefit)
• Daily lunch provided by our catering partner
• 27 days of holiday, flexible public holiday policy & possibility to purchase up to 5 more days every year
• A flexible hybrid work setup in Amsterdam
• Development and growth through internal and external trainings

Why BESTSELLER?

Because here, you’re trusted to own your role. You’ll have the freedom to solve problems your way, improve how we work, and make a real impact on people’s day-to-day experience.

We’re a fast-moving, international company where fashion meets technology and where people make the difference.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.