Position: Senior Team Leader – NOOS Operations
Reports to: Distribution Center Manager
Schedule: 7:00 a.m. to 3:30 p.m.

Salary: Between 48k and 60k

Do you have a sharp eye for detail, the drive to keep products always in stock, and the motivation to deliver outstanding customer service? We’re looking for a Team Lead for our NOOS operations, right at the heart of our Distribution Center. If you thrive on precision and consistency, you’re exactly who we need.

We are a strong team specializing in menswear (JACK & JONES). Our mission: maintain a constant merchandise flow, prevent stockouts, and ensure efficient, reliable operations.

WHAT WE OFFER:

• Group insurance starting on day one, including vision care, dental care, and life insurance.
• Vacation time accumulated throughout the year.
• A stable schedule of 40 hours per week, Monday to Friday.
• Professional development and growth opportunities within the company.
• 50% discount on all JACK & JONES products.
• Uniform provided + safety boots offered.
• Unlimited coffee and snacks!

WHAT YOU WILL DO:

As a Team Lead – NOOS, your role is to keep essential products always available through tight inventory control and smooth daily operations.

Team Management & Operations:

• Frame, motivate, and support a team of handlers dedicated to NOOS operations. 
• Plan and distribute daily tasks to ensure the continuous availability of goods. 
• Train the team on work methods, quality standards, safety, and efficiency. 
• Monitor volumes, operational priorities, and processing times. 
• Adjust resource allocation in real time based on Canada/USA urgencies and volume fluctuations. 
• Track individual and collective performance KPIs and implement continuous improvement actions. 
• Manage critical operational situations (order pickups, delays, shortages) by making quick decisions. 
• Serve as a technical reference on operational tools (WMS, ERP, PDA). 

Inventory Management & Stockout Prevention

• Control the inventory levels of NOOS products and take action to prevent stockouts. 
• Ensure the accuracy of entries, exits, and adjustments in real time. (Inventory accuracy) 
• Participate in inventory cycles and audits focused on NOOS styles. 
• Analyze discrepancies and collaborate with the inventory team to correct them quickly. 
• Anticipate stockout risks by analyzing consumption trends for the Canada and USA markets. 
• Identify recurring anomalies (discrepancies, location errors, picking errors) and drive corrective actions. 
• Supervise internal reports and verify the consistency between operational needs and actual availability. 
• Conduct express audits in critical areas during volume increases or suspicious discrepancies. 

Logistics Flow & Quality

• Monitor the reception, storage, and replenishment of NOOS merchandise. 
• Process internal orders, returns, and transfers related to NOOS styles. 
• Ensure careful preparation and handling to maintain a minimal error rate. 
• Communicate with carriers for tracking supplies and merchandise. 
• Ensure strict adherence to unit picking processes for orders in Canada and the USA. 
• Optimize the flow of merchandise in the NOOS area to reduce downtime and unnecessary movements. 
• Coordinate with quality control to correct product or packaging anomalies before shipment. 

Administrative Support & Communication

• Keep the NOOS reports up to date (volumes, productivity, inventory discrepancies, performance). 
• Clearly communicate priorities, directives, and operational issues. 
• Work closely with internal teams (inventory, transport, management) to ensure the smoothness of all operations. 
• Ensure the updating and reliability of data in the systems (WMS, reports, dashboards). 
• Prepare detailed reports for supervisors regarding the performance of NOOS operations. 
• Centralize feedback from the team and propose continuous improvements to existing processes. 

WHAT WE’RE LOOKING FOR:

• Solid experience in team management in a distribution center or logistics environment. 
• Excellent stress management and ability to quickly resolve unforeseen issues. 
• Positive leadership, good communication, and great adaptability. 
• Exemplary rigor and attention to detail—essential in NOOS. 
• In-depth knowledge of safety standards and best operational practices. 
• Ability to communicate well in English as the role requires servicing Canada and the United States. Therefore, it is necessary to be able to communicate in English with various parties. 
• Possibility of staying overtime depending on the flow of operations. 
• Ability to analyze volumes, identify priorities, and adjust resources in real-time according to the flows in Canada and the USA. 
• Proficiency in logistics tools (WMS, RF scanners, dashboards) and ease with performance reports. 
• Good computer knowledge (Excel, Power BI, Word). 
• Proven ability to manage operations with a high level of accuracy, particularly in unit picking. 
• Ability to lead continuous improvement initiatives and optimize NOOS processes. 
• Strong autonomy in decision-making during critical situations or peak activity periods. 
• Developed sense of preventing stockouts and good understanding of issues related to NOOS inventory. 
• Collaborative spirit and ability to work effectively with inventory, transportation, and supervision teams.

BESTSELLER is an international fashion company with brands such as JACK and JONES, VERO MODA, ONLY and JACK & JONES. BESTSELLER operates both its own chains / stores as well as we have a large number of retailers on the market. As an employee of BESTSELLER, you become part of our family. We offer a developing and exciting workplace with a high pace where we all work together towards common goals. Our philosophy and our values ​​are important to us, we work hard and strive to be the best but always in a humble way. BESTSELLER Canada began in 2004 and currently works with eight of our brands. JACK & JONES is our sole retail presence in Canada, while VERO MODA, ONLY, ONLY & SONS, SELECTED FEMME/HOMME, PRODUKT, NOISY MAY and JACQUELINE DE YOUNG are part of our wholesale distribution. Our office in Montreal is the centre of BESTSELLER’s North American operations and the workplace of almost 100 of our colleagues. Overall, BESTSELLER Canada has approximately 600 colleagues, including our distribution centre and almost 50 JACK & JONES stores.