Key Account Responsibility for Major Onliners

Are you motivated by creating strong customer experiences, ensuring reliable delivery performance, and taking ownership of complex logistics flows?
Do you want to play a central role in managing some of our most important online customers? Then this might be the right opportunity for you.

YOUR TEAM
You will join BESTSELLER Logistics and become part of our Outbound EU team together with 12 great colleagues. This department is a part of our Flow of Goods organization, where we manage outbound flows for some of our most important European online customers. You will work closely with warehouses, carriers, brands, and markets to ensure an efficient and reliable outbound setup.

YOUR RESPONSIBILITIES
In this role, you hold end-to-end responsibility for selected major cross-border onliners (CBOs. You act as their primary point of contact for selected customers, ensuring high service levels, operational excellence, and continuous improvements across processes and performance.
Other responsibilities include:

• Daily operational responsibility for selected online accounts, including coordination of shipments and follow-up on performance.
• Acting as the main point of contact for customers and internal stakeholders.
• Proactive handling of deviations with clear communication and structured root-cause identification.
• Ensuring high service levels through reliable processes and timely follow-up.
• Driving continuous improvements and contributing to smarter and more efficient ways of working.

YOUR PROFILE
We are looking for someone who is comfortable taking responsibility for their area. The role requires a proactive mindset, strong stakeholder management skills, and the ability to identify improvements before they become issues.
You:

• Have a background in logistics, freight forwarding, or supply chain management.
• Work analytically and with strong attention to detail.
• Are proactive, solution-oriented, and comfortable taking ownership.
• Communicate clearly and build trust with both internal and external stakeholders.
• Are fluent in English and Danish, written and spoken. German is an advantage but not a requirement.

WHAT’S IN IT FOR YOU
At BESTSELLER Logistics, responsibility goes hand in hand with trust and development.
We offer:

• A key specialist role with responsibility for some of our largest online customers.
• A dynamic and modern working environment in our fully automated distribution center.
• The opportunity to influence processes and drive tangible improvements.
• A strong, supportive team with a high level of professionalism and collaboration.

WORKLOCATION
Haderslev

WE LOOK FORWARD TO HEARING FROM YOU!
If you have any questions about the position, feel free to contact Sofie Novak Hansen at +45 30 85 37 08. Otherwise, send us your application and CV as soon as possible and no later than 6th March 2026. We conduct interviews on an ongoing basis and reserve the right to take down the ad when we find the right candidate.

ABOUT BESTSELLER LOGISTICS
BESTSELLER Logistics is responsible for all inbound and outbound logistics in BESTSELLER Group. We operate five logistics centres in Denmark, with a sixth centre being constructed in the Netherlands. We have more than 400,000 m2 of warehouse space and import approx. 16 million boxes per year. More than 600 colleagues keep the wheels running and we offer career opportunities within Logistics Development, Customs, Shipping, HSE, Operations, Controlling, Facility Services and more.
Join us and become part of the worldwide fashion company BESTSELLER. For more information, please go to www.bestseller.com.