Position: IT Support Intern
Reports to: Tech & BI Manager
Duration: up to 36 hours/week – 3 months contract (with possibility of extension)
Location: Montreal, QC

Looking for an internship in IT within a dynamic and fast-paced fashion company?
You’re eager to gain hands-on experience, solve problems, and support teams behind the scenes?

We invite you to apply for this IT Support internship – join us in supporting our teams and contributing to our daily operations!

What you will do.

As an IT Support Intern, you will gain practical experience in a corporate IT environment while supporting employees with their technical needs. This role is designed to expose you to various aspects of IT support, systems, and workplace technology. Under the guidance of our IT team, you will play an important role in ensuring smooth day-to-day operations.

More specifically, your tasks include (but are not limited to):

• Provide first-level IT support to employees for hardware, software, and basic network issues (in-person and remote).
• Assist with the setup, configuration, and maintenance of laptops, desktops, printers, and mobile devices.
• Support onboarding and offboarding processes by preparing equipment and user access.
• Help manage IT inventory, including tracking devices, accessories, and licenses.
• Document issues, solutions, and procedures to improve internal IT knowledge bases.
• Assist in troubleshooting common issues related to Microsoft 365, email, VPN, and business applications.
• Collaborate with the IT team on small projects, system updates, and process improvements.

Who you are.

What matters most to us is that you are curious, proactive, and eager to learn in a professional IT environment — with a strong service mindset and attention to detail.

Additionally, we are looking for the following:

• Currently studying or recently graduated in Information Technology, Computer Science, or a related field.
• Basic knowledge of Windows and/or macOS environments.
• Familiarity with Microsoft Office / Microsoft 365; knowledge of ticketing systems is a plus.
• Strong problem-solving skills and a willingness to learn new technologies.
• Ability to manage priorities, multitask, and meet deadlines.
• Organized, detail-oriented, and reliable.
• Strong communication skills in French and English, as you will support employees across Canada.

What we offer.

• Hands-on experience in a corporate IT environment within the fashion industry.
• Mentorship from experienced IT professionals.
• Exposure to real-life IT operations, systems, and projects.
• Employee discounts on our latest collections.
• Opportunities for skill development and potential career growth within BESTSELLER.

LOOKING FORWARD TO MEETING YOU!

We may not be able to personally respond to each applicant. If your qualifications align with our needs, we will contact you for the next steps in the hiring process. We are committed to diversity and provide equal opportunities for everyone, regardless of sex, race, ethnicity, religion, belief, disability, age, sexual orientation or gender identity.

We review applications on an ongoing basis and reserve the right to take down the advertisement once the candidate is found.