Position: District Manager

Reports to: JACK&JONES & JJXX, Country Retail Manager

Location: USA (New York & Surrounding Northeast States)

Ready to lead a growing, multi-store retail business? As District Manager, you will guide our JACK & JONES and JJXX stores across New York and surrounding Northeast states, developing high-performing teams and driving strong commercial and operational results.

WHAT YOU’LL DO

You are a pivotal figure who will orchestrate the success of our retail network through effective leadership, strong team development and operational management. Your time will be dedicated to ensuring that budgets, KPI targets, and performance goals are met, while leading your team to deliver exceptional service and product knowledge.

PERFORMANCE MANAGEMENT

• Develop and execute action plans to ensure your area meets its budgets (EBIT) and achieves KPI targets, including digital and staff performance metrics.
• Monitor and follow up on key performance indicators to ensure goals are consistently met.
• Inspire Store Managers to own their business and drive results as the brand grows.

TALENT DEVELOPMENT

• Lead the recruitment process ensuring the best candidates are hired for Store Manager roles.
• Oversee onboarding processes for new Managers and staff training on JJ2GO.
• Develop and execute training plans to improve the skills and performance of your team.
• Implement action plans to ensure staff delivers high-quality service to all customers.
• Track performance daily, providing ongoing feedback and support to store managers.

OPERATIONIONAL AGILITY

• Oversee and evaluate staff planning to enhance payroll productivity across your area.
• Monitor daily performance and set goals using the Sales Target tool.
• Utilize Money Mapping weekly to ensure the right actions are taken based on performance data.
• Implement loss prevention strategies, follow up on actions, and ensure store compliance with end-of-day procedures.

DIGITAL INITIATIVES

• Drive the adoption of &CLUB, ensuring Store Managers take ownership and meet KPI targets.
• Motivate and train staff on In-Store-Ordering and ensure that digital initiatives are fully leveraged.
• Use JJ2GO to keep your staff informed, motivated, and engaged.
• Focus on seasonality to drive gift card conversions, especially during peak periods.
• Oversee the Ship-from-Store initiative to streamline store operations.

RITUALS & MEASUREMENTS

• DAILY: Monitor key performance metrics, staff performance, and operational efficiency.
• MONTHLY: Evaluate store performance, including turnover, profitability, and KPI achievements.
• YEARLY: Review long-term results, including EBIT, gross margin, stock take, and staff retention, to assess overall success and areas for improvement.
• Be nimble and adjust as needed in partnership with country leadership.

WHAT WE ARE LOOKING FOR

• 5+ years of experience in retail management, with a focus on apparel preferred.
• Proven ability to drive sales and achieve targets within a multi-store environment.
• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills. 
• Detail-oriented with a strategic mindset and problem-solving abilities.
• Comfortable working with ambiguity.
• Working knowledge of MS Office programs (PowerPoint, Excel, Outlook, and Word).
• A vehicle and valid driver’s license, ability to travel locally within the USA.
• Flexibility to travel within the district as needed.

WHAT’S IN IT FOR YOU

At BESTSELLER, we’ve got your back with benefits designed for your career growth and well-being:

• Get a competitive salary and annual bonus.
• Enjoy group insurance, a voluntary savings plan, a cell phone, and a laptop.
• Take advantage of 3 weeks of vacation, 5 “energizing” days, and 11 statutory holidays.
• 50% discount in our stores to treat yourself to your favourite fashion items.

JOIN US IN SHAPING THE INDUSTRY. Apply today to help grow JACK & JONES and JJXX across the Northeast.

We review applications on an ongoing basis and reserve the right to take down the advertisement when our candidate is found. We are committed to diversity and provide equal opportunities for everyone, regardless of sex, race, ethnicity, religion or belief, disability, age, sexual orientation religion or belief, disability, age, sexual orientation or gender identity.

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