Are you passionate about data and e-mail marketing and eager to put your skills and knowledge to use while developing and securing the digital touch points of VERO MODA’s customer club?

As Customer Relationship Management (CRM) Coordinator, you will take on an important role in VERO MODA’s e-commerce team.

ABOUT THE TEAM
You will be part of a highly ambitious team focusing on new initiatives to drive growth by personalising the individual customer experience. The team consists of passionate, proactive and cooperative colleagues – all committed to growing our VERO MODA brand in all our 15 online markets. We are all specialists, paying attention to details, yet we all understand how our input influences the bigger picture.

THE JOB
With a highly analytical approach as your point of reference, your main task will be the implementation of tactical and strategic initiatives within CRM. You will work with our new Customer Data Platform (CDP) and develop the e-mail marketing channel ensuring strong growth in our customer database and an increased conversion rate through data-driven personalization. The role includes both operational and analytical tasks – as well as a number of projects within business development. You will have great influence on your work, and we expect you to take responsibility and run projects independently.

More specifically, your tasks include

• Plan and execute CRM campaigns and initiatives to increase customer retention and repeat purchases
• Implement email automation workflows to deliver personalized and timely messages based on customer behavior, triggers, or other predefined parameters
• Developing and executing weekly newsletters in Voyado
• Tracking and monitoring customer acquisition, retention and engagement
• Creating customer segmentation across markets and categories
• Follow up on KPI’s, performance and A-B tests

YOUR BENEFITS

• You become part of a highly motivated and passionate team in our E-commerce department
• We care about your development, so we will support you in gradually take on tasks and responsibilities that allow you to grow on a personal as well as professional level
• You become a part of an international and dynamic work environment characterized by an energetic and can-do attitude with colleagues who believe that the sky is the limit, when we pull together

YOUR PROFILE
You thrive in a data-driven and result-oriented environment. You have a good understanding of systems and work in a structured manner. It is a given for you to take responsibility for and ownership of your tasks, and you appreciate a workday that balances routine tasks with optimization and development tasks. You take initiative and follow through with whatever you embark on – from initial planning to implementation and daily operation. You understand the needs and demands of our end consumers, and you like to keep up with new digital trends. It is crucial that you are collaborative and solution oriented, as you will have a wide range of stakeholders within VERO MODA and with international BESTSELLER colleagues across Europe. 

QUALIFICATIONS

• A relevant degree, e.g., within Data Analytics or E-commerce
• Experience from working with CRM or digital performance 
• Knowledge of Voyado or other CRM systems is considered an advantage. Experience with email marketing is also an advantage.

WE LOOK FORWARD TO HEARING FROM YOU
If you have any questions regarding the position, you are welcome to contact Gry Klinke at +45 99 42 17 35. Otherwise send us your application and CV as soon as possible and no later than 12th of March 2025. We evaluate candidates on an ongoing basis and reserve the right to take down the advertisement when we find the right candidate.

WORKING CONDITIONS

• Location: Aarhus
• Employment: The position is a maternity cover for 12 months, with the possibility of permanent employment. 

ABOUT VERO MODA
Fashion is something we do together – a collective sense of togetherness and belonging.

VERO MODA is BESTSELLER's first fashion label and one of the most recognisable high-street European fashion brands - appealing to all generations, with an authentic and honest expression of style. Our consumer is defined – not by age – but by lifestyle. They are a group of individuals with their own preferences and identity.

We are driven by a collective mindset; that our knowledge, passion and craftsmanship must serve to provide better fashion and create a sense of confidence and free feel. Our clothes infuse a mentality of belonging - and more importantly, a sense of empowerment. Indications of the world, we want to create.

And the heritage from 1987 still runs through every design stitch. But now, join us on our journey to the now & next.

WE ARE VERO MODA – Now & Next.

VERO MODA is part of the worldwide fashion company BESTSELLER. Visit www.veromoda.com or www.bestseller.com.