Are you passionate about creating a meaningful customer journey in a setup where your efforts truly make a difference? Here's your opportunity to help develop and drive NAME IT's brand-new loyalty programme.

As our Loyalty Manager, you'll have the unique opportunity to shape the direction of our loyalty programme and join an exciting journey with a company that has big ambitions and the courage to go where no one else has gone yet.

We’re looking for someone who can combine strong commercial acumen with an analytical mindset and a drive to achieve results. You'll have the chance to work strategically, dive into details and data, and collaborate with dedicated colleagues in a dynamic team. If you want a job where you can make a clear impact, keep reading.

YOUR ROLE
As Loyalty Manager, you play a central role in further developing NAME IT’s recently launched loyalty programme. You are a key player in building and implementing a strategy focused on creating a valuable customer journey that attracts new members and fosters loyalty among existing ones. Your success will be measured by your ability to grow the membership base, increase customer satisfaction, reduce churn, and strengthen brand loyalty.

You interact across departments and teams, working particularly closely with BESTSELLER’s central CRM team as well as NAME IT’s E-commerce, Marketing and Retail departments.

Your responsibilities include:

• Developing and executing NAME IT’s loyalty programme with a focus on driving growth and traffic to both online channels and physical stores.
• Identifying, developing, and testing new initiatives to boost member loyalty and create value for both customers and the business.
• Data analysis and customer insights: Mapping the customer journey and translating analyses into actionable short- and long-term initiatives.
• Ongoing reporting and optimization of loyalty efforts, including close dialogue with stakeholders.
• Acting as the primary contact for both our physical stores and Customer Service regarding the loyalty program.

YOUR PROFILE
We’re looking for someone who can think strategically and is not afraid to dive into details. You’re passionate about working with data and have an analytical approach to understanding customer behavior. At the same time, you’re curious and bold enough to explore new opportunities and contribute to our ambitious goals. You excel at cross-team collaboration, naturally taking initiative to ensure success.

We also expect that you:

• Hold a master’s degree in a commercial field
• Have experience building loyalty programmes and driving initiatives that strengthen customer loyalty - experience with both retail and online sales is a plus but not a requirement.
• Are proactive, results-oriented, and thrive in a fast-paced environment.
• Can manage projects across departments with a strong focus on stakeholder management.
• Are fluent  in English, both written and spoken – Danish is an additional advantage.

YOUR BENEFITS

• The opportunity to be part of an exciting journey from the start and leave your mark on NAME IT’s loyalty program.
• Joining a high-energy, positive team that believes we’re strongest together.
• A role with significant independence and the freedom to shape your day-to-day work.
• You will be given the opportunity to grow alongside your colleagues in the team as well as the rest of NAME IT. Your personal and professional development matters to us. Because we believe that taking good care of our people is essential to our growth. We are in this together. Every step of the way.

WE LOOK FORWARD TO HEARING FROM YOU
If you have any questions about the position, feel free to contact Matilde Louise Damsgaard at +45 52 15 39 23. Please send your application and CV as soon as possible, and no later than 6 February 2025. Interviews will be conducted on an ongoing basis, and the job posting will be taken down once the right candidate is found.

LOCATION: Brande, Denmark.
 

ABOUT NAME IT  
For more than 30 years, NAME IT has been encouraged by children’s straightforwardness and energy. We see the world through the eyes of children and our creativity is rooted in their loving and free spirit. 
At NAME IT we design clothes which allow children to express their own personality. We are proud to have a selection that features a full range of kids clothing from underwear to outerwear, always with a particular focus on our core products; jeans and outerwear. In every piece of clothing, functionality, safety, quality and responsibility are our main priorities. Brands within NAME IT: NAME IT, LMTD and Lil’ Atelier. NAME IT is part of the worldwide fashion company BESTSELLER. Visit www.nameit.com or www.bestseller.com.